Ugh, I have to call a Parent

Ugh, I Have to Call a Parent
with Emily Golinsky
Wednesday, March 4, 2026 | 10:00–11:30 AM
Live on Zoom
NHRPA Members: $35
Non-Members: $40
0.15 CEU's available 

Let’s be honest. Calling a parent is rarely anyone’s favorite part of the job. But it doesn’t have to feel intimidating, overwhelming, or doomed before you even dial.

In this practical, confidence-building session, Emily Golinsky reframes parent and guardian conversations as what they truly are: opportunities for partnership. Parents and staff share the same goal, ensuring each camper has the best possible experience. When you lead with that shared intent, even the toughest conversations become more manageable and productive.

Participants will learn a clear, step-by-step approach for initiating and navigating challenging conversations with parents and guardians. The session covers everything from preparation and anticipating roadblocks to surviving first contact, collaborating on solutions, and yes, handling moments when emotions run high. You’ll leave with concrete tools to communicate calmly, clearly, and confidently, replacing dread and anxiety with a plan that works.

This session is ideal for anyone who communicates with campers’ families and wants to do so with greater confidence, professionalism, and positive outcomes.

Learning Objectives
Participants will:

Learn how to assess parent and guardian expectations and anticipate potential challenges

Practice collaborative communication strategies that reduce anxiety and build trust

Increase the likelihood of positive, productive outcomes in parent and guardian conversations.

Advanced registration is required. 

Minimum of 12 participants required. Please register in advanceto reserve your spot, but do not submit payment until confirmation is sent. A Zoom link will be provided once the minimum enrollment is met.

0.15